Manager, Customer Education

Summary

Join SiteDocs, a Nemetschek Group company, as their Manager, Education Services! Lead the creation and management of high-quality, scalable training programs for a diverse customer base. Collaborate with various teams (Sales, Engineering, Customer Success, Product) to align learning services with business goals. Manage large-scale learning projects, including design, resource allocation, and rollout. Develop and maintain project documentation, and measure the success of training programs to maximize adoption. Coach and mentor the Education Services team, continually refining processes and content. This role requires a strong understanding of adult learning principles and experience in eLearning authoring tools.

Requirements

• 5+ years of experience in enablement, adult learning, sales operations or product management
• 3+ years experience in a management or leadership role
• Advanced program/project management experience
• Learning management system administration experience
• Knowledge of eLearning authoring tools (e.g., Camtasia, Articulate products.)
• Experience in video creation, editing and hosting
• Some HTML/coding skills
• Understanding of the AEC industry, product(s) and customers
• Professionalism, curiosity and a positive proactive nature
• Strong customer success orientation
• A growth-oriented mindset when faced with challenges and addressing roadblocks
• Knowledge of, and passion for, adult learning best practices
• Ability to coach and mentor a team
• Excellent written and verbal communication skills
• Excellent organizational skills
• Excellent problem-solving skills

Responsibilities

• Manages highly impactful large-scale learning projects such as the creation of customer-facing content for GoCanvas and SiteDocs. This includes but is not limited to–project design, resource allocation, project timelines, testing, rollout and adoption/marketing considerations
• Plans, develops and maintains project documentation (such as course outlines, instructor guides, presentation slides, etc.) technical requirements and training evaluations for all new training programs
• Partner effectively with Implementation and Support teams to address application and workflow knowledge gaps for customers through self-paced training and advanced use of technology across multiple platforms (Coursework, in-app guidance, support site optimization, etc.)
• Leads, coaches and mentors the members of the Education Services team
• Develops, maintains, and refines processes to standardize and continually update content
• Measures success of content and resources to maximize adoption; suggests data-driven improvements
• Maintains program documentation such as program plans, schedules and status reports; coordinates, communicates and facilitates activities to keep program on schedule
• Takes big complex ideas and design learning content and experience that are credible, engaging, relevant and accessible

Benefits

• Health insurance (medical, dental & vision)
• Life insurance
• 401(k)
• Paid time off