Remote Manager, Customer Onboarding

Summary

Join Deel, a global payroll and compliance market leader, in fostering a diverse economy by connecting companies with talent worldwide. As an Implementation Manager, you will manage backlog, develop team members, resolve customer escalations, and drive adoption of key features.

Requirements

• 7+ years of SaaS experience in professional services or implementation
• 4+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
• Relentless prioritisation and time management
• Unwavering energy to help your team and your customers
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexibility to scale and adapt to changing organisations and responsibilities
• Fintech, HR tech and/or Global Payroll experience

Responsibilities

• Successfully manage backlog to ensure on-time quality Implementation
• Develop Implementation Managers through hands-on coaching and mentorship
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Support hiring & onboarding of new team members
• Track, monitor & continuously improve performance on key metrics & KPIs
• Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

Preferred Qualifications

• Experience working with clients and team members from multiple countries and across multiple time zones
• Experience working on a remote team
• Experience working at a high-growth start-up or scale-up
• Multilingual abilities

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available