Deel is hiring a
Manager, Customer Onboarding

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Deel

πŸ’΅ ~$123k-$162k
πŸ“Remote - Europe, Middle East, and Africa

Summary

Join Deel, a global payroll and compliance market leader, in fostering a diverse economy by connecting companies with talent worldwide. As a key member of the team, you will manage backlog, develop Implementation Managers, resolve customer escalations, drive adoption of key features, and continuously improve internal processes.

Requirements

  • 7+ years of SaaS experience in professional services or implementation
  • 4+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
  • Relentless prioritisation and time management
  • Unwavering energy to help your team and your customers
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Flexibility to scale and adapt to changing organisations and responsibilities
  • Fintech, HR tech and/or Global Payroll experience

Responsibilities

  • Successfully manage backlog to ensure on-time quality Implementation
  • Develop Implementation Managers through hands-on coaching and mentorship
  • Successfully resolve customer escalations for maximum satisfaction and positive relationships
  • Drive customer adoption of key features and best practices
  • Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
  • Support hiring & onboarding of new team members
  • Track, monitor & continuously improve performance on key metrics & KPIs
  • Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey
  • Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

Preferred Qualifications

  • Experience working with clients and team members from multiple countries and across multiple time zones
  • Experience working on a remote team
  • Experience working at a high-growth start-up or scale-up
  • Multilingual abilities

Benefits

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

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