Cision is hiring a
Manager, CX Insights

Summary

The job is for a Voice of Customer Program Manager at Brandwatch, responsible for managing the VoC program, maintaining CX dashboards, and leading a team member. The role requires a minimum of 5 years of professional experience in a related field, proficiency in data visualization tools, excellent communication skills, understanding of user experience, and knowledge of scripting languages like SQL.

Requirements

• Minimum of 5 years of professional experience in a related field, ideally in B2B SaaS
• Experienced in stakeholder management and stakeholder communications
• Experience with data visualization tools to create reports and dashboards
• Effective planning and organizational skills
• Proficient in decision-making, analysis, and problem-solving, with the ability to multitask
• Experience working in a highly collaborative, dynamic, and team-oriented work environment
• High level of general technical understanding
• Understanding of best practice business processes
• Easily adopts to new technology
• Problem solving capabilities, attention to detail, data handling skills
• Excellent communication and interpersonal skills
• Understanding of user experience
• Experience working with large volumes of data
• Experience training and supporting users

Responsibilities

• Manage the VoC program for Brandwatch
• Maintain and develop CX dashboards (SFDC and Gainsight)
• Lead a team member for day-to-day analytics requests

Preferred Qualifications

• Knowledge of scripting languages (e.g., SQL) preferred
• Experience with Salesforce preferred
• Proficient in MS Office (primarily Excel)
• Experience in Customer Experience measurement preferred
• Experience with a VoC tool preferred

Benefits

Proven ability in driving awareness and understanding of customer experience opportunities