Manager, Fraud Quality Operations

Summary

Join Underdog, the fastest-growing sports gaming company, as a Training and Quality Assurance Manager for Fraud & Payments Operations. Lead the design and management of comprehensive training programs, driving team performance and operational excellence. Build and mentor a high-performing team of trainers and QA specialists. Collaborate with leadership to set and monitor KPIs for training effectiveness and quality assurance. Stay at the forefront of learning and QA innovations, ensuring alignment with industry best practices. This role offers a competitive salary, equity, and excellent benefits.

Requirements

• 3+ years of experience in training and quality assurance, with proven success in leading learning and performance management teams
• Expertise in designing and delivering training programs, with the ability to develop both in-person and online learning solutions
• Experienced with building training and QA plans that support business goals and optimize team performance
• Passion for mentoring and empowering others, with the ability to lead, inspire, and elevate teams in a dynamic operational environment

Responsibilities

• Lead the design and management of comprehensive training and quality assurance programs for Fraud & Payments Operations, driving team performance and operational excellence
• Build and mentor a high-performing team of trainers and QA specialists, empowering them with the skills, tools, and knowledge to succeed in a fast-paced environment
• Collaborate with leadership to set and monitor key performance indicators (KPIs) for training effectiveness and quality assurance, implementing improvements as needed
• Stay at the forefront of learning and QA innovations, ensuring that training methods and processes align with industry best practices and evolving operational needs

Preferred Qualifications

• Experience in Fraud and Payments or industries like online sports betting or daily fantasy, with a deep understanding of operational challenges in these areas
• A qualification in training design or delivery, with additional experience in developing online learning modules
• Strong knowledge of QA systems and metrics, with a data-driven approach to assessing and improving team performance
• A keen interest in staying current on learning/QA trends and innovations, with a proactive approach to integrating new methodologies and technologies

Benefits

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents