Manager, Internal Communications

Summary

Join Upwork, the world’s work marketplace, as an experienced Internal Communications Manager. You will oversee internal communications strategies and campaigns for various technical teams and business units. This role involves managing multiple projects, requiring adaptability and problem-solving skills while interacting with executives. You will provide strategic input on messaging and positioning, support company-wide meetings, and manage content on the intranet. The ideal candidate possesses strong writing and communication skills, experience in managing technical communications programs, and the ability to build relationships with executives. This position offers the opportunity to shape the future of work within a dynamic and innovative company.

Requirements

• Demonstrated experience and leadership in managing comprehensive technical strategic communications programs to advance an organization's mission, strategy, and goals
• Excellent project management skills, with the ability to manage multiple tasks with frequently changing requirements and deadlines, and the ability to operate fairly independently, with minimal guidance from manager
• Excellent judgment and creative problem-solving skills
• Exceptional written, oral, interpersonal, and presentation skills
• Extensive successful writing and editing experience (externally or internally)
• Demonstrated skill and comfort in proactively building relationships with executives, as well as the ability to work effectively with people at all levels of the organization
• Ability to work closely with executives to develop, secure approval of, and deploy their communications
• Ability to develop advanced concepts and solutions to problems that require a high degree of ingenuity, creativity, and innovation

Responsibilities

• Execute initiatives led by the Internal Communications team, including global campaigns, engaging employees through creative storytelling (written, visual, and live events), managing centralized employee and leader communication resources, supporting employee engagement initiatives, and managing our communication channels
• Provide strategic input on messaging and positioning, and influence stakeholders as needed to ensure communications provide context, clarity, and are aligned with our desired goals
• Identify and support projects that improve the strength of the entire Internal Communications team (identify shared editorial opportunities and find new ways to streamline similar work, recommend new AI tools, etc.)
• Support our weekly company-wide meetings, our quarterly All Hands meetings, and our Annual Kickoff gathering, including managing content, coaching speakers in rehearsals, and developing presentations
• Actively manage content on behalf of your stakeholders on our company-wide intranet
• Regularly assess the effectiveness of Upwork’s internal communications channels and share recommendations to create momentum and awareness, as well as to test the effectiveness of communications activities

Preferred Qualifications

• Experience working with teams to plan video scripts and manage informal video creation is a plus
• Maintains a calm presence when dealing with issues

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• A 401(k) plan with matching
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan