Manager, Operations

Summary

Join Verra Mobility as a Manager in Government Solutions Event Processing! This leadership role requires strong judgment, business acumen, and a self-starting attitude. You will manage inventory, adapt to changing customer needs, and prioritize high-quality, efficient production. Crucially, you will foster a sustainable, engaging work environment with a customer-centric approach. The position involves overseeing daily operations, managing subcontractors, developing employees, and addressing customer issues. You will also contribute to departmental strategy and implement organizational changes.

Requirements

• Bachelor’s degree required; or equivalent work experience
• Proven results-driven leadership experience required
• Ability to develop and successfully engage with employees
• Strong analytical, problem solving, and decision-making skills
• Ability to influence up, down, and across the organization
• Ability to maintain professionalism and to work well with others
• Exceptional relationship building skills, both internal and external
• Strong verbal and written communication skills
• Quality driven with a strong attention to detail
• Ability to prioritize, multi-task and meet all assigned deadlines
• Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel)
• Candidate must be on the east coast and be willing to travel up to 10% of the time

Responsibilities

• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements
• Successfully manages and oversees the operational results of subcontractor organizations and remote offices who also support event processing
• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged while ensuring that employees have the training and materials to succeed
• Contributes thought-leadership in helping to shape the future direction of the department in the spirit of continuous improvement
• Conducts regular 1-on-1 sessions with each direct report while also regularly communicating with their team via ongoing staff meetings and/or team huddles
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department
• In alignment with Vice President, serves as key point person on strategic projects benefiting the department and/or organization
• Perform other duties as assigned