Manager Patient Recruitment and Retention Strategy

Summary

Join PSI, a leading Contract Research Organization, and contribute to the development and implementation of global patient enrollment and retention strategies. Develop solutions to enhance patient screening, randomization, and compliance. Build and manage patient engagement service offerings, including vendor and in-house resource allocation. Design and implement patient engagement assessments, focusing on impact measurement and mitigation planning. Collaborate with various departments to ensure strong customer and patient satisfaction. This role requires a minimum of 10 years of clinical research experience and 5 years in patient recruitment, preferably within a CRO setting.

Requirements

• University/college degree in life science or health care field
• A minimum of 10 years’ experience in clinical research
• A minimum of 5 years’ experience in patient recruitment; CRO experience preferred
• Experience in scientific report writing, independent research, and data analysis
• Experience in patient engagement activities globally, collaborating with patient advocacy groups and patient organizations
• For this position, PSI is not hiring individuals who require work visa for employment or continued employment now or anytime in the future

Responsibilities

• Develops global enrollment and retention solutions to increase patient screening, randomization, and compliance
• Builds and manages patient engagement service offerings and associated costs for global bids, including vendor and in-house resource allocation
• Designs and implements patient engagement assessments for awarded studies, focused on impact measurement, analysis, and mitigation planning
• Participates in scientific conferences, meetings, symposia, etc. to collect information on patient access and diversity
• Assesses patient enrollment challenges and opportunities in ongoing and completed studies to improve patient recruitment and retention strategies
• Liaises with other PSI departments to collate operational feedback and support patient engagement strategy
• Liaises with Project Management to evaluate the impact of recruitment services on patient enrollment metrics for awarded studies
• Collaborates with Business Development and Feasibility to identify and illustrate the value-add of prioritized recruitment services
• Focus on recruitment project delivery, productivity, and quality to ensure strong customer and patient satisfaction for outreach and retention campaigns
• Communication with sponsors and project teams to implement and monitor impact of PRR programs and tactical plans based on study performance

Preferred Qualifications

Located on East coast preferred