Provider Engagement Account Manager

Summary

Join TailorCare as a Provider Engagement Account Manager and build strong partnerships with provider networks. You will engage with providers, align on MSK opportunities, provide account management support, and resolve issues. This role is crucial in driving optimal market performance by influencing program adoption, quality of care, and cost savings. You will own provider network engagement strategy, build strategic relationships with provider leadership, monitor performance using data analytics, and serve as the strategic point of contact for all provider-facing activities. You will also document engagement activities, develop provider engagement playbooks, and collaborate with internal teams. TailorCare is a remote-first company offering a supportive and inclusive work environment.

Requirements

• 7+ years of experience in provider engagement, healthcare account management, or value-based care
• Demonstrated results driving provider adoption and retention of healthcare solutions, preferably in value-based care settings
• Bachelor’s degree required; relevant field preferred
• Willingness to travel within your home state, up to 3 days per week
• US work authorization
• Ability to form strong relationships across the market healthcare landscape, including providers, health systems, ACOs, with demonstrated ability to influence decision-making
• Strong knowledge of EHRs, reimbursement models, Medicare Advantage, and risk-based payment arrangements
• Strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes
• A strong focus on customer needs and satisfaction, and cultivating long-term relationships
• Excellent communication and interpersonal skills, with the ability to influence and drive alignment
• Data-driven mindset with the ability to interpret performance metrics and take action

Responsibilities

• Own provider network engagement strategy and performance across assigned markets, ensuring successful partnerships and improvement in MSK care
• Build and sustain strategic relationships with provider leadership through regular in-person and virtual meetings, delivering compelling presentations on program goals, value proposition, and outcomes to drive executive-level alignment and long-term partnership success
• Monitor provider group performance using data analytics and operational KPIs, translating insights into actionable strategies that improve care delivery, strengthen network performance, and advance value-based care objectives
• Serve as the strategic point of contact for all provider-facing activities, owning the resolution of issues and proactively identifying opportunities to enhance program integration, operational workflows, and provider satisfaction
• Document and maintain a comprehensive CRM record of provider network contacts, engagement activities, meeting outcomes, and performance trends to inform internal reporting and strategic planning
• Develop and refine provider engagement playbooks and best practices to scale partnership success, drive referral utilization, and ensure clinical and operational alignment across diverse provider types and care settings
• Collaborate cross-functionally with internal teams —including growth, implementation, product, operations, and clinical—to ensure seamless execution of partnership goals, feedback loops, and market-level strategies

Benefits

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day