Product Operations Manager

Summary

Join Komodo Health, a company dedicated to reducing the global burden of disease through data-driven insights, as a Product Operations Manager, Go-to-Market (GTM). In this role, you will partner with various teams to drive operations for GTM vision and strategy, overseeing product feature enhancements and new product launches. Over the first year, you will develop execution plans, ensure cross-functional visibility into program status, proactively identify and remove barriers to success, and create scalable processes to improve business outcomes. You will also build strong cross-functional relationships, mentor team members, and measure launch performance. This position requires extensive experience in product launches and change management within a SaaS organization, exceptional communication skills, and strong analytical abilities. Komodo Health offers a competitive compensation package and benefits, including health insurance, paid time off, 401k, and more.

Requirements

• Extensive experience with launching products and leading broad-scale change management programs within a matrixed, high-growth SaaS organization
• Possesses exceptional communication and presentation skills, adept at influencing VP-level and senior leadership, commanding audiences of 10-400+, crafting precise executive-level briefs, and effectively guiding cross-functional teams of 15+ to achieve ambitious goals
• A demonstrated ability to leverage advanced critical and creative thinking is essential to decipher and solve challenges that initially appear ambiguous or unclear
• Willingness to learn, drive and build end to end program plans that combine knowledge and understanding of the product management life cycle and go-to-market
• Proficiency at using product management, project management and team collaboration tools. Enthusiastic mindset to learn and upskill on tools
• Strong organizational skills to juggle many tasks without losing sight of the highest priority items
• Strong research and analytical mindset with the ability to also assess cross company program effectiveness and provide clear updates to senior leadership

Responsibilities

• Developed execution plans for critical GTM launches, liaised with key stakeholders from different functions across products, platform, marketing, and sales
• Ensured senior leadership and cross-functional stakeholders had complete visibility into the planning, execution status, cross-team dependencies, issues, risk mitigation plans, and decisions for these programs on a continuous basis
• Proactively identified and anticipated barriers in achieving GTM program milestones. Assertively and creatively removed obstacles that slowed down or prevented GTM programs from delivering against strategic objectives
• Created, improved, and streamlined scalable processes (“mechanisms”) that enabled better business outcomes for our customers, driving efficiencies by eliminating excessive processes or automating tasks and enhancing GTM workflows where necessary
• Drove consistent, high-quality GTM operations practices by creating and maintaining a repository of process templates and best practices, and measuring success metrics for taking products and product features to market
• Developed productive, collaborative cross-functional relationships with key stakeholders across company functions to motivate and influence teams to achieve GTM program goals on time and within budget
• Provided guidance and mentorship to others on the team to run and drive programs to success
• Measured the performance of our launches and their operations from qualitative and quantitative perspectives, and improved them periodically and strategically

Preferred Qualifications

Lifesciences or Healthcare Intermediary experience a huge plus

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Performance-based bonuses
• Equity awards
• Medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance and long-term disability insurance