Manager, Professional Learning

Summary

Join Renaissance®, a global leader in pre-K–12 education technology, as the Manager, Professional Learning! This role focuses on leading a team of professional learning consultants, overseeing service delivery, and collaborating with various departments to achieve strategic business objectives. You will be responsible for talent acquisition, performance management, and ensuring exceptional customer service. The position requires experience in K-12 education, professional services management, and strong communication skills. Renaissance offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor's degree of higher in Education or related field, Master’s degree preferred
• Leadership experience in K-12 environment
• 5+ years of experience managing, leading and/or delivering professional services
• Understanding of how our professional services revenue is earned and recognized within a SaaS organization
• Proficient in pedagogy, instructional methodologies, and adult learning theories
• Demonstrated strong problem-solving abilities and a commitment to innovative solutions that achieve results
• Exceptional communication skills, with a proven track record of fostering positive business relationships
• Technical skills required, data analysis, virtual facilitation, communication of ideas
• High degree of accountability for team performance and personal organization
• Ability to capture customer goals and milestones and track towards completion
• Experience with data analysis and reporting to assess program effectiveness
• Knowledge of current trends in professional learning and development in the K-12 environment
• Excellent written and verbal communication skills to follow through with both internal and external customers/stakeholders
• Ability to prioritize and lead multiple projects simultaneously working in a fast-paced environment
• Knowledge and understanding of a CRM system

Responsibilities

• Lead team of Renaissance professional learning contractors
• Oversee the delivery of consulting services, ensuring the efficient utilization of resources
• Collaborate with Sales and Proposal Solutions to position services and serve as a professional learning leader for complex accounts
• Work closely with regional sales leaders to position new and existing Professional learning offerings as part of the customer journey
• Ensure exceptional service delivery across the team
• Successfully handle customer escalations regarding professional services
• Collaborate with the content development team to enhance existing and create new professional learning strategies and offerings

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs