SI Group is hiring a
Manager, Renewal Operations

Summary

Join SimplyInsured as we eliminate fear in health insurance by leading a motivated team of individual contributors and team leaders who serve our customers and carrier partners.

Requirements

• 3+ years of experience as a people manager in a fast-paced and/or start-up environment, preferably in a highly regulated or healthcare environment
• High leadership and problem-solving ability to inspire and motivate a high performing team
• Exemplary multi-tasking, communication and time management skills
• Strong experience with Customer Service CRMs, preferably Salesforce
• Detail-oriented and thorough to drive outcomes and issues resolutions
• Data-driven and organized when tackling projects and opportunities
• Passion for developing talent and driving ownership

Responsibilities

• Lead a team of renewals operations associates and coordinators focused on ensuring a smooth, consistent and high quality renewal experience
• Drive team transformation and focus from a case and workflow focused team to a retention and experience focused organization
• Define and launch ways of working to improve team productivity, quality, and overall customer satisfaction and retention
• Lead root cause problem solving and process improvement initiatives to improve the customer experience, resolve issues with carrier partners, and improve overall team operating fundamentals
• Coordinate support activities and staffing to support business goals and objectives
• Partner with your team and operations leadership to drive process, tools, and planning improvements
• Communicate cross-functional needs to deliver the voice of the customer to business and technical stakeholders
• Hire, train, retain, and grow talent to improve team operations and employee satisfaction
• Provide outstanding performance, skill, and career development for the renewals team

Benefits

• Generous stock option packages
• Competitive compensation