Vercel is hiring a
GTM Operations Manager

Summary

Join Vercel as an experienced GTM Operations Manager to create processes and shape how the company goes to market. This role will drive expansion and retention initiatives for the GTM teams at Vercel, focusing on driving efficiency across the organization.

Requirements

• 5+ years of experience in Customer Success Operations, Sales Operations or similar
• Tech-savvy with experience in administering marketing, sales, and support SaaS applications (Salesforce, Outreach, Boostup, Gainsight etc.)
• A self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt quickly to shifting priorities
• Ability to prioritize work and team’s work while minimizing distraction
• Ability to coordinate and manage potentially complex projects cross-functionally
• Ambitious, problem-solving, “find a way” attitude and team-player
• Growth mindset: A willingness to give and receive constructive feedback
• High level of integrity
• A deep, genuine curiosity for the business and how it works
• Track record of results in fast-moving environments and ability to excel under ambiguity
• Exceptional communication skills and ability to stay calm under pressure

Responsibilities

• Identify gaps in current processes and systems, working with stakeholders to ensure efficiency across the GTM organization
• Own the quarterly forecasting and measurement of Customer Dollar Retention (NDR)
• Manage and prioritize ongoing Sales and Customer Success requests, projects, and initiatives
• Create and maintain documentation on processes, policies, and relevant training materials as well as assist with onboarding new sales talent in collaboration with field enablement resources
• Automate processes whenever possible, and design systems that delight AEs, Renewal Managers and CSMs
• Develop and execute initiatives designed to optimize operational efficiency and productivity
• Collaborate directly with the Chief Customer Officer and Sales Leadership to define and operationalize best-in-class sales plays and cadences for existing Vercel Enterprise customers

Benefits

• Great compensation package and stock options
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays
• Remote Friendly - Work with teammates from different time zones across the globe
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed