Remote Renewal Manager

Summary

Join the Renewals team at Emotive and partner with Customer Success and Account Management teams to understand customer adoption rates, experience, and nuances that may impact renewal. Manage a book of digital renewals, develop win/win negotiation strategies, engage in customer conversations, and maintain an understanding of Emotive licensing models.

Responsibilities

• Manage a book of digital renewals as the primary or secondary driver in close alignment with the Sales Representative
• Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Emotive
• Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs
• Identify customer needs and demonstrate account management capabilities to guide renewal closure
• Maintain an understanding of Emotive licensing models to provide both sales and customer assistance in licensing discussions
• Monitor customer health metrics to identify risks
• Develop risk mitigation strategies and guide appropriate actions with partner teams
• Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization
• Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration
• Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalization of executable OF