Manager, Sales Operations

Summary

Join Reliance Health, a company committed to making quality healthcare delightful, affordable, and accessible, as a Manager, Sales Operations. Lead cross-functional initiatives to optimize sales processes, systems, and tools, ensuring seamless execution and data-driven decision-making. Improve lead management, enhance conversion rates, and enable the sales team to perform at a higher level. This role requires strategic planning, operational excellence, and leveraging performance insights to drive sales success. The ideal candidate will have 5–7 years of experience in Sales Operations within B2B environments and strong knowledge of Zoho CRM. Reliance Health offers a competitive benefits package including a remote-first environment, premium health insurance, unlimited leave, and growth opportunities.

Requirements

• 5–7 years of progressive experience in Sales Operations, with a strong track record of optimizing and executing sales ops playbooks in B2B environments
• Strong working knowledge of Zoho CRM (or a similar CRM platform)
• Experience in a high-volume, lower average deal-size commercial setting
• Self-starter with strong project management skills; able to prioritize multiple initiatives and drive outcomes across stakeholders
• Influential communicator with a data-driven approach to decision-making and stakeholder engagement

Responsibilities

• Execute and continuously optimize the existing sales process playbook
• Analyze sales performance data and generate actionable insights to improve conversion and velocity
• Design and maintain dashboards and reports to track KPIs, process health, and team productivity
• Identify and implement automation opportunities and system enhancements across the Zoho CRM and related tools
• Lead training and enablement efforts to ensure adoption of tools, reports, and processes
• Partner with sales, brand, growth, and operations teams to streamline workflows and remove bottlenecks
• Implement controls and validation processes to ensure compliance and data accuracy across systems

Benefits

• Remote-First Environment
• Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits
• We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance
• Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave
• Take the time you need when you need it—no limits, no questions
• Meaningful Impact
• Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture
• Join a supportive, inclusive, and team-focused environment that celebrates diversity
• Growth Opportunities
• Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance
• We provide an allowance to support your ongoing professional growth and skill enhancement