Manager, Strategy and Operations

Summary

Join Headway's growing operations team and help build a new mental healthcare system. As an Operations Manager, you will design and build operational initiatives, collaborate cross-functionally to create scalable products and processes, analyze data to improve strategies, and manage a team. You will play an integral role in laying the groundwork for Headway's operations, working with engineering, product, and data teams. The ideal candidate has 7-9+ years of experience in operational roles at high-growth companies, strong data analysis skills, and a passion for improving mental healthcare access. Headway offers competitive compensation and benefits, including equity, comprehensive health insurance, parental leave, flexible PTO, and professional development opportunities.

Requirements

• 7-9+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required
• Data is your first language; you enjoy and are skilled at digging through complex data to solve ambiguous problems
• You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
• You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat
• You are a collaborator that proactively partners across teams while holding teams accountable for business results
• You seek an environment that fosters individual growth through open-feedback and high-autonomy
• You are a team builder that is passionate about growing and developing a team
• You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare

Responsibilities

• Design and build foundations for a variety of 0-1 initiatives within the Operations function
• Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges
• Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs
• Build and manage a growing team to achieve these objectives

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development