Data Strategy & Operations Manager

Summary

Join Abnormal Security as their Data Operations and Strategy Manager and build out their data operations program. You will own data flow processes, ensure data accuracy, create analytics to maintain data standards, and partner with cross-functional teams. This role requires creating data governance programs, managing account firmographic health, monitoring CRM integrations, and establishing data access controls. You will act as a subject matter expert, monitor data usage, and develop data quality projects. The ideal candidate has 5+ years of experience in sales/data operations, a strong understanding of data lifecycle management, and experience with Salesforce automation and data management applications. Abnormal Security offers competitive compensation and benefits.

Requirements

• 5+ years working with Sales/Data operations in an analytical or systems role (or similar)
• A strong understanding of data lifecycle management, data modeling, master data management and requirements gathering
• Demonstrated Ability working with salesforce automation including workflows, process builders and triggers
• Experience implementing data management applications including, but not limited to ZoomInfo, Apollo, Sales Navigator, RingLead
• Proficiency in Excel, and versed in Business Intelligence tools (Sigma, or other); SQL is a plus
• Background in leading Data Management projects or initiatives
• Detail oriented, self-motivated, with a desire to learn
• Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done
• Enjoys working with numbers, and taking an analytical approach to solving problems
• Strong verbal communication skills and attention to detail
• A commitment to using good judgment
• Good work ethic and experience working as part of a team

Responsibilities

• Create data governance program across all sales systems
• Own data enrichment strategy and quality control program
• Design and implement a data hierarchy to ensure the most accurate data is being pulled and represented within the org
• Manage and improve account firmographic health and accuracy: account hierarchies, employee count, location, industry, fortune ranking
• Monitor CRM integrations to maintain the data integrity and optimize synchronization between Salesforce instances and peripheral systems
• Create processes and procedures along with access controls to monitor adherence to data standards. This includes establishing internal policies particularly around record creation requirements and field level validations
• Implement process to capture cross-functional data feedback, concerns, and questions; maintain quality of the data using said feedback
• Act as Subject Matter Expert in coordinating with Business Operations, Marketing Operations, Customer Success, and other cross-functional teams to ensure their understanding of critical sales data and advise on its usage
• Monitor data usage to assist teams, share best practices, and provide insight into how and where teams can use account data effectively
• Establish checks and balances to ensure maintenance of data quality while also adjusting to process changes and new business requirements
• Develop a portfolio of data quality projects and ongoing management
• Ensure compliance and security of the data. Data Operations is responsible for protecting the data while providing information on potential risks

Benefits

• Base salary range: $93,500 — $140,000 USD
• Bonus
• Restricted stock units (RSUs)