Rackspace Technology is hiring a
Manager, Technical Support, Remote - India

Summary

The job is for a Manager of Technical Support focusing on OpenStack and Kubernetes at Rackspace Technology. The role involves leading a team in delivering technical services to clients, managing operational processes, and driving innovation. The person should have expertise in customer service management, OpenStack and Kubernetes, and strong knowledge of change management and problem management.

Requirements

• Strong knowledge of the principles of customer service management and delivery
• Expert knowledge in the methods and principles of finding resolution to customer concerns and developing a customer contact strategy
• Specialist knowledge in support of Rackspace standards
• Good understanding of OpenStack and Kubernetes

Responsibilities

• Manages team members in the delivery of technical activities that support customers
• Accountable for the performance and results of an OpenStack and Kubernetes support team
• Works with sales and solutions architects to understand client requirements to design optimal cloud solution
• Develops and implements processes for ongoing service delivery, management, and support of OpenStack and Kubernetes solutions

Preferred Qualifications

Moderate experience in a development or engineering role, or significant experience managing developers and/or devops engineers

Benefits

Professional development opportunities