Manager, Title Services

Summary

Join Qualia as a Manager, Title Services, overseeing the title production process from search to closing. You will lead and manage a remote team, driving performance metrics and ensuring high-quality standards. Responsibilities include training staff, maintaining knowledge of state-specific statutes, providing guidance to the training team, and collaborating with other teams. The ideal candidate has extensive experience in the title and settlement industry, managing title production staff in a high-volume environment. This remote role offers a competitive salary, equity, and benefits package.

Requirements

• 7 or more years of experience in the title and settlement industry
• 4 or more years of managing title search, examination, and curative staff in a high-volume environment
• Demonstrated experience in title search, examination, curative, and/or policy functions
• Experience with title underwriting requirements for various states and underwriters
• Detail-oriented with superior verbal and written communication skills
• Excellent organizational skills
• Strong customer service orientation
• Ability to work in a high-volume, system driven environment involving daily production targets, time tracking, and dedicated work queues
• Experience with Qualia’s software and suite of products
• Ability to analyze operational data and use insights to inform process improvements
• Track record of successfully scaling teams and managing change in a dynamic environment

Responsibilities

• Demonstrates an ability to lead and manage a remote title production team, including guiding and motivating staff of Transaction Coordinators and Curative Specialists
• Driving title production performance metrics and meeting or exceeding required SLA’s (Service Level Agreements) and high-quality product standards
• Training and equipping personnel and vendors to support and/or perform all title production functions including title search, title examination, title curative functions, and title policy preparation
• Maintaining a firm understanding and knowledge of state-specific statutes and requirements relating to title
• Providing guidance to Training Team in the development of P&Ps and job aids to standardize processes for all title production functions
• Proficiency with reporting analysis related to key metrics and the ability to manage teams using this analysis
• Participating in strategic planning initiatives to scale operations and integrate new technologies
• Building and maintaining relationships with external vendors to ensure consistent turnaround and service quality
• Implementing quality control measures and leading initiatives to improve accuracy and reduce curative cycle times
• Collaborating with product and engineering teams to enhance title production workflows and automation tools

Benefits

• Comprehensive health plans
• A 401k program
• Commuter benefits
• Parental leave
• A flexible time off policy