NurseDash is hiring a
Market Account Associate

Summary

The Account Associate will manage and develop client relationships, ensuring the seamless execution of all client campaigns and projects for NurseDash. The role requires a proactive problem-solver, detail-oriented individual with exceptional communication skills. The candidate must have a Bachelor's degree in business, management or related field and 1-2+ years of experience in account management, sales, customer service, or related fields.

Requirements

• Bachelor's degree in business, management or related field
• 1-2+ years of experience in account management, sales, customer service, or related fields
• Excellent communication, organization, and time management skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
• Flexibility to work outside of regular business hours as necessary
• Proficient in Google Suite and other remote work tools; CRM familiarity
• Willingness to travel within the assigned region

Responsibilities

• Be the face of NurseDash to our facility clients in designated market by building strong relationships through exceptional customer service and timely communication
• Manages and grows our facility relationships to achieve and surpass targets while ensuring retention and customer satisfaction
• Executes account management tactics (weekly client outreach, site visits, etc.) and playbook (e.g., QBRs, client planning, client tiering, customer satisfaction, etc.)
• Works collaboratively and cross departmentally to ensure that supply and demand dynamics are in balance in market; and to ensure customer feedback is shared to be built into our platform
• Business development with potential clients in new markets or regions
• Monitor client performance and provide regular updates to clients (savings reports, etc.)
• Conduct research and analysis to support the development of client strategies
• Attend client meetings and participate in client presentations as needed
• Stay up-to-date with industry trends and provide insights and recommendations to clients and internal teams

Benefits

• Work remotely
• Medical, Dental, and Vision (Available to US team members only)
• 401k Matching (Available to US team members only)
• Opportunity to work with a global team