Market Development Manager

Summary

Join Tucows as the Market Development Manager, Domains and drive revenue growth and customer success. You will define and prioritize products and services to attract new resellers, foster customer loyalty, and expand the business. Leveraging your commercial expertise and strong relationships, you will monitor technology trends, customer needs, and competitor offerings to identify new opportunities. Collaborate with business and engineering teams to define requirements and roadmaps, and utilize data-driven metrics to measure success and enhance our platform. Your market understanding and proactive approach will contribute to the success of our customers and company.

Requirements

• 5+ years in the domain industry, ideally in a commercial role
• Domain Industry Expertise: Experience in domain registries or registrars, with knowledge of multiple platforms
• Product and Project Management: Experience leading product development and/or cross-team projects
• Leadership and Relationship Management: Experienced leader, skilled in championing relationships to advance business goals
• Customer-Centric Approach: Authority at prioritizing features that drive customer happiness and margin growth
• Commercial Savvy: Strong market and competitive analysis skills to find opportunities for revenue growth

Responsibilities

• Identify and prioritize features and initiatives for domain services to drive customer acquisition, retention, and overall profitability
• Collaborate with Operations, Product, Sales, Marketing, Engineering, and Design teams to translate business requirements into platform features and user interface designs that meet business goals
• Develop and prioritize domain projects, aligning project priorities with business objectives
• Act as the main point of contact for capturing platform feedback and leading initiatives to improve the domains platform and user experience
• Partner with Data Analytics to analyze customer data and derive insights that inform product decisions and business strategies
• Supervise industry trends, competitor activities, and emerging technologies. Identify new commercial opportunities, innovations, and areas for differentiation in the domain name market
• Support collaboration with engineering, design, and business teams to ensure timely and efficient delivery of product updates and features
• Communicate our business vision and goals to internal and external partners

Benefits

Remote-first, meaning you can work from anywhere you can connect to the Internet!