Marketing Operations Manager

Summary

Join Adtalem Global Education as a Marketing Operations Manager to support the Enrollment Enablement Marketing team in optimizing customer experience through enterprise solutions and technology.

Requirements

• Bachelor's Degree Business Administration, Finance, Marketing, Project Management or related field
• Equivalent relevant work experience
• Five (5) plus years in sales operations, enablement and innovation
• Advanced Excel, data modeling and analysis skills, and affinity to dig deep into details
• Experience administering or closely working with Salesforce CRM
• Experience in data visualization - building dashboards and interactive visualizations using Microsoft PowerBI or other data visualization tools is preferred
• Project Management skills
• Strategic and innovative thinking
• Distinctive problem solving and analysis skills (commercial, operational, organizational, global) and experience analyzing large data sets
• Experience with fast-paced, sales-force driven business models preferred
• Related experience in contract development, redlining, legal terms review, negotiations, contract management
• Strong time management and ability to multitask and support several projects at once

Responsibilities

• Support the Enrollment Enablement Marketing team
• Focus on customer experience, stability, and quality
• Identify and support initiatives, technology updates, and implementation for continuity, functionality, and overall experience to increase throughput
• Equip employees (sales team) with tools needed to achieve optimal performance
• Ensure the overall health and efficiency of customer experience
• Assess health and function of systems, evaluating optimization and efficiency and identifying solutions
• Collaborate closely with Operations to support the execution and implementation of strategic initiatives
• Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective presentations and reports
• Test multi-channel acquisition programs and provided user acceptance testing for technology implementations
• Champions new technology/process innovation around Enrollment platform for reducing lead costs, enhancing the Prospect/Student experience, and streamlining processes
• Identifies and helps implement technologies, in partnership with IT, to drive higher revenue through enhanced ROI
• Drives and project manages initiatives across institutions and departments
• Partner with Institutional leadership and Marketing to ensure activities support evolving needs with focus on process improvements and marketing capabilities supporting quality service, accuracy and compliance
• Maintains documentation of processes, UX and CX mapping
• Performs other duties as assigned

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays