Close is hiring a
Marketing Operations Manager

Summary

The job is for a Marketing Ops Manager at Close, a profitable, remote company that builds a CRM. The role involves managing the marketing tech stack and ensuring optimization of lead flow. The ideal candidate should have 3-5 years of experience in a marketing ops admin role, be proficient in implementing and managing MAP and CRM tools, and have excellent communication skills.

Requirements

• 3-5 years experience in a marketing ops admin role
• Proficient in implementing and managing MAP and CRM tools
• Excellent communication skills to keep relevant stakeholders informed
• Self-motivated and curious; you’re willing to question and challenge the status quo
• Data-driven, you love to see the impact your work has on KPIs
• Physically based in the United States

Responsibilities

• Using our own CRM, you’ll learn Close like the back of your hand and serve as the Admin for Close and all other martech including Customer.io , Webflow, Google Analytics, etc
• Build, evaluate, and monitor automated workflows between marketing and sales ie lead routing, lead assignment, rules of engagement, etc
• Monitor conversion points in the customer journey and make data-driven recommendations to improve conversion
• Help ensure data is properly passed and stored across Martech tools
• Evaluate and onboard new technologies; support existing technologies
• Create business process documentation and training materials
• Work with Rev Ops to create and troubleshoot reports on marketing performance, leveraging data-driven insights to recommend optimizations and future strategies
• Ensure accurate data flow from campaigns to attribution and reporting frameworks by standardizing campaign operations and maintaining best practices in data governance
• Work cross-functionally across Close to support business stakeholders on all teams, ensuring cohesive and effective marketing efforts

Preferred Qualifications

Previous experience at a PLG company is a plus

Benefits

• 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)