Marketing Operations Specialist

Summary

Join Customer.io as a Marketing Operations Specialist and build systems, solve complex problems, and scale the go-to-market engine. Work closely with Growth and RevOps teams to operationalize campaigns, manage integrations, and optimize the tech stack. Build no-code workflows, wire up new tools, and write lightweight scripts to acquire, engage, and retain customers. You will need strong technical instincts, a builder's mindset, and a passion for operational excellence. This role requires strong problem-solving skills and the ability to work collaboratively with multiple teams. The ideal candidate will have experience with CRM and database management systems, integrations, data handling, and analytics.

Requirements

• 2-4 years in Revenue Operations, Marketing Operations, CX Operations or Sales Operations (Ideally at a B2B SaaS company)
• 2+ years working in a fast-growing start-up environment where a growth mindset, adaptability and a drive for continuous improvement are valued
• High Technological Proficiency in CRM and database management systems (e.g., Salesforce, Snowflake), integration architecture and process building
• Demonstrated capability in handling integrations, including APIs, webhooks, no-code automators (such as Zapier, N8n Postman etc)
• Strong problem-solving skills with a history of using automation to address complex issues
• Experience in data handling, including analytics, database management and SQL
• Ability to independently manage projects and contribute to team goals while maintaining detailed documentation and adhering to internal project management methodologies
• Experience in managing Google Analytics and other similar web analytics tools

Responsibilities

• Build Robust No-Code Automations: Own the design and implementation of multi-step automations that power core marketing and sales workflows. Leverage tools like Customer.io, Salesforce Flows, and N8n to build robust, scalable automations that incorporate things like logic branching, API calls, retries and error handling—ensuring reliable operations across our GTM stack
• Tech Stack Administration: Ensure seamless functionality across all platforms for optimal data flow and accessibility. This includes build new processes, and troubleshooting errors in tools like Salesforce, Salesloft, Customer.io, Snowflake, Google Analytics, Airtable, Zapier, N8n and more!
• New Tool Integration: Lead the implementation and integration of new platforms into our tech stack. Connect systems via APIs, map data fields, and configure sync logic to ensure seamless data flow between tools
• Data Analytics and Data Integrity: Maintain rigorous data analysis and auditing practices to uphold data integrity. Implement and refine processes and integrations to improve overall marketing operational efficiency
• Work Collaboratively with multiple teams: Collaborate closely with the sales, product, customer success, and other marketing teams to ensure marketing efforts support overall business objectives

Preferred Qualifications

• AI Proficiency: You’ll regularly use AI to support your own technical work—whether that’s debugging code, refining workflows, or surfacing relevant solutions through well-crafted prompts. Beyond individual use, you should have a solid understanding of where AI is the right solution to solve business needs—versus when traditional, code-based approaches are more appropriate. (Think: unstructured vs. structured data, non-deterministic vs. deterministic logic.)
• Script Writing for Operational Tasks: Write lightweight, purpose-built scripts to automate one-off or recurring tasks—like batch data processing, API calls from CSVs, or data restructuring—to support ad hoc project needs and increase team efficiency
• Highly self-motivated with the ability to self-direct and drive solutions independently
• A team-oriented mindset with the ability to work effectively with cross-functional peers
• Passion for software, automation, integration, and continuous learning
• Ability to weigh competing priorities and identify the highest value projects

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io