Member Success Associate

Summary

Join The Health Management Academy as a Member Success Associate! In this role, you will manage weekly team meetings, track key member KPIs, and support event recruitment and registration. This position requires a Bachelor’s Degree, 1-2 years of experience in a sales or customer-focused role, and strong interpersonal skills.

Requirements

• Bachelor’s Degree required
• 1-2 years experience in a sales or customer-focused role
• Comfortability with being on the phone often and calling members

Responsibilities

• Project manage weekly team meetings and report on key metrics related to member utilization
• Track key member KPIs to monitor membership status and report back to the Account Management team to inform renewal strategy
• Accountable for event recruitment and registration for both in-person and virtual events (including industry & health system member name identification and bio collection)
• Work with the Program leads, Business Development, and Marketing teams to support targeted health system and industry recruitment campaigns for new and underrepresented programs
• Work within the business unit to assist with member calls; scheduling both within the health system and industry segments
• Work with the Marketing team to utilize Marketo email to streamline weekly program communication to members (report back open and click rates)

Preferred Qualifications

Interest in healthcare subject matter

Benefits

Pay starting from $50,000 and up per year plus benefits