Remote Member Success Manager

Summary

The job is for a Member Success Manager at TEN, a global company providing concierge services to wealthy clients. The role involves handling customer complaints, supporting employees, and partnering with the client service team. The position requires one year of social work experience, preferably in the Japanese market, and managerial experience.

Requirements

One year of social work experience

Responsibilities

• Handle customer complaints
• Support employees through effective QA, coaching, and training
• Partner with the client service team

Preferred Qualifications

• Experience in handling customer complaints in the Japanese market
• Experience in managing repeat usage and client satisfaction
• Managerial experience

Benefits

• Social insurance is provided
• Maternity and paternity leave, childcare leave, and nursing care leave are available
• Refresh rooms offer free snacks and drinks
• Longer vacation is possible for employees with longer tenure
• Remote work is being introduced (hybrid work possible after trial period)