Membership Activation Specialist

Summary

Join Neura Health as a Membership Activation Specialist and manage a high volume of inbound and outbound calls, emails, online chats, and SMS messages. You will be the voice of the company for prospective customers, providing information about our services and guiding them through the sign-up process. This role requires excellent communication and interpersonal skills, the ability to memorize and adapt scripts, and a results-oriented approach. You will handle various supportive tasks, resolve customer issues, and recommend process improvements. The ideal candidate will be a quick learner, mission-driven, collaborative, and possess strong problem-solving skills. Compensation includes an annual salary of $45,000-50,000 plus benefits.

Requirements

• High school degree or equivalent
• 2 years experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Expertise in conflict resolution
• Experience in customer sales

Responsibilities

• Handle a large volume of inbound and outbound calls, email, SMS and online chat inquiries in a timely manner
• Follow communication scripts and use knowledge of Neura Health’s services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency and customer satisfaction
• Memorize scripts explaining Neura’s services referencing them and FAQs during calls
• Build positive relationships by going above and beyond with prospective customers, ensuring that all questions are handled appropriately
• Identify opportunities for not just answering questions but proactively providing information that would help encourage the person to sign up
• Meet daily or weekly qualitative and quantitative targets, and achieve all objectives for service, productivity, and quality
• Create and maintain a record of daily problems and remedial actions taken, using our database and share this with the team
• Leverage data and insights gathered by the call center to recommend and influence process improvements
• Walk some of our less tech-savvy prospective customers through the sign-up process to ensure they complete the online forms without problems

Benefits

Annual salary: $45,000-50,000 plus benefits