National Account Manager, PMO Director

Summary

Join Centric Software as a National Account Manager | PMO Director and play a key role in executing and overseeing PMO Transformation initiatives for North America. This remote position offers flexibility with some travel. You will report to the VP of Client Services, North America, and be responsible for overseeing key customer accounts, ensuring successful project delivery, and managing client expectations. The role involves developing strategies, roadmaps, and policies, collaborating with stakeholders, and contributing to both project and organizational success. Compensation is competitive and based on seniority and experience, with opportunities for growth within the company. This is an exciting opportunity to be part of a close-knit team in a growing company.

Requirements

• 10+ years of experience as a Project Director and/or PMO Director in the software industry
• Track record of multiple successful large Software implementations (>$1M services budget)
• Track record of successful PMO transformation Initiatives
• Familiarization with agile project methodologies and practices
• Ability to learn new industries, practices and methodologies quickly
• Organized, self-motivated, proactive and structured personality. High level of detail and accuracy
• Commercial mindset, appreciating the motivation and priorities of both Centric Software and our customers
• High level of ability to work with team colleagues in a collaborative, respectful, professional environment - remotely with the use of collaboration tools such as Microsoft Teams

Responsibilities

• Oversee governance of Centric Software's key customer accounts in North America, ensuring successful C8 PLM implementation projects
• Work closely with the Centric Project Manager to ensure timely and effective project delivery
• Manage project escalations within Centric and with the customer, resolving issues proactively
• Attend Project Steering Committee meetings to provide strategic oversight and guidance
• Collaborate with Centric Presales and Sales teams to draft and maintain service offers (SOW) and ensure compliance with contractual commitments
• Manage client expectations, ensuring alignment with Centric's obligations and deliverables
• Participate in Business Requirements Gathering workshops and support project team coaching as needed
• Contribute to application design and ensure adherence to best practices in C8 PLM configuration
• Consolidate new product requirements and work with Centric R&D to define delivery targets
• Ensure that projects are delivered on time, within budget (both client budget and Centric margin), and meet high customer satisfaction standards to ensure "customer reference ability."
• Manage projects with a focus on achieving the following key metrics: On-time delivery, On-budget delivery, High customer satisfaction
• Meet personal billable utilization target of 50% after the initial 3-month onboarding period
• Lead Centric NAM PMO Transformation initiatives, including strategy alignment, roadmap development, and weekly coordination with regional PMO Managers
• Contribute to NAM PMO by developing and rolling out new tools, templates, and processes; training PMs; and participating in the PMs hiring process
• Monitor and enforce PMO best practices across the team
• Prepare regular management reports, including contract performance, billing, revenue, and PSA data, and collaborate with Finance to resolve issues
• Support NAM Management and Operations by tracking revenue, billing, billability, utilization, resource allocation, and FOC work
• Provide regular financial and staffing updates and assist in ad-hoc operational issue resolution

Preferred Qualifications

• Experience in IT within retail, fashion, luxury, outdoor, FMCG or other industries targeted by Centric Software a plus
• PMP Certification is preferred
• Knowledge of Jira/Confluence is preferred

Benefits

• $140-150K + Bonus
• Remote work