Negotiations Supervisor

Summary

Join Americor's negotiation team as a Supervisor, managing and developing a team of 10-15 negotiators in the debt settlement process. You will monitor team performance, handle call escalations, and collaborate with other departments. Responsibilities include supervising daily work, setting team goals, identifying training opportunities, handling escalations, conducting team meetings, and taking escalated client calls. The ideal candidate possesses debt settlement experience, management experience, and strong leadership, communication, and customer service skills. Americor offers a remote work location and competitive compensation including commission. The company is recognized as a top workplace and values employee growth.

Requirements

• Debt Settlement experience is a must
• 1+ year experience in a management or team lead position
• Detailed knowledge of creditor guidelines and a strong understanding of the debt settlement process
• Outstanding relationship-building and customer service skills with the ability to de-escalate difficult situations calmly and effectively
• Superior leadership skills, focusing on innovation and a big picture understanding; adept at conflict resolution, resolving difficult employee situations quickly and effectively
• Strong work ethic, flexible and adaptable with a positive attitude and a willingness to go above and beyond to get the job done
• Ability to communicate clearly and professionally, both verbally and in writing, while utilizing specialized skills of tact and persuasion
• Great attention to detail, with the ability to properly apply policies and procedures to various situations
• Superior time management, multitasking, and organizational skills; able to work under deadline constraints while completing work accurately and efficiently
• Good judgment with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines and accurately apply policies and procedures to various situations
• Intermediate knowledge of MS Office and Google Suite, computer literacy skills, and quick and efficient typing skills

Responsibilities

• Supervise day-to-day work of the team while settling its own portfolio of accounts
• Work with Negotiations Floor Manager and floor Supervisors to set team and individual goals and communicate production goals back to the team
• Identify training opportunities and assist leadership with team members and new hire training
• Handle escalation issues and review the team’s work for quality and guideline compliance
• Conduct team meetings to update members on best practices and continuing expectations
• Take escalated calls from clients regarding negotiation issues
• Facilitate and ensure staff meets team performance goals and individual performance goals
• Maintain professional relationships with internal departments and customers; reliable, punctual, tactful, considerate of others, and practices open communication
• Other duties as assigned

Preferred Qualifications

Training experience is a plus

Benefits

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program