Kimberlite Partners LLC is hiring a
NetSuite Managed Services Consultant in Worldwide

Summary

The job is for a NetSuite Support and Software Engagement Manager at SquareWorks. The role involves managing engagements, building client relationships, and developing business opportunities. The employee will handle various support requests, prepare for meetings, document tickets, assist with training, and execute software bundle implementations.

Requirements

• Have impeccable written and oral communication skills
• Prioritize customer service and customer satisfaction
• Have at least moderate exposure to core NetSuite functionality
• Have at least two years of consulting or business analyst experience
• Have a keen desire to expand understanding of NetSuite and of business systems in general
• Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar
• Be able to handle competing priorities effectively and with limited guidance
• Focus on autonomous thinking and a proactive approach to customer relationships
• Create high quality, clearly written documentation that explains work performed and solutions implemented
• Remain committed to highly responsive communication with our customers and team members
• Interact with team members in such a way as to maintain a positive and collaborative atmosphere
• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of the company

Responsibilities

• Manage multiple NetSuite support and software engagements across a wide variety of verticals
• Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty
• Manage and resolve NetSuite support requests, including troubleshooting of core transactions/transactional flows, workflows, implementing simple new functionality, compliance and audit questions, creating reports, modifying roles, executing basic system administration tasks, documenting support tickets, assisting clients with upgrades, providing basic training, and compiling associated materials