SmartRecruiters is hiring a
Technical Managed Services Consultant

Summary

The Technical Managed Services Consultant at SmartRecruiters is a seasoned professional with a deep understanding of Talent Acquisition and HRIT. This role involves being the main point of contact for automations and integrations between SmartRecruiters and customers' technical ecosystems, working as part of SmartRecruiters' Hiring Success Team, and ensuring customers achieve hiring success.

Requirements

• In-depth knowledge of SmartRecruiters and its automation platform Workato, staying updated on product updates and changes
• Strong understanding of SmartRecruiters' integration capabilities, including APIs, out-of-the-box HCM Connectors and the embedded automation tools
• Technical proficiency in HTTP, APIs, WebServices, and some familiarity with HRIS Systems (e.g., Workday, SAP EC, ADP, UKG, Peoplesoft)
• Expertise in authentication and authorization protocols and platforms (OAuth2, SAML, AD, OKTA)
• Solid understanding of coding principles, despite the no-code automation tools
• Experience with commercial ETL and middleware tools, e.g. Jitterbit, MuleSoft, Boomi
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Proven ability to design technical solutions that meet business requirements
• Strong problem-solving skills and analytical thinking
• Collaborative mindset for effective teamwork and cross-functional collaboration
• Exceptional time management and adaptability
• Conflict resolution skills and the ability to manage challenging customer interactions
• Proficiency in documentation, including record-keeping and maintaining internal playbooks

Responsibilities

• Be the main point of contact, both internally and externally, for automations and integrations between SmartRecruiters and our customers' technical ecosystems
• Work as part of SmartRecruiters' Hiring Success Team, responsible for ensuring our customers achieve hiring success
• Be assigned to a restricted group of customers, serving as the primary point of contact for custom integrations and automations
• Wear the hats of Business Consultant, Project Manager, and Developer to assist customers during the Business as Usual (BAU) phase, monitoring and troubleshooting integrations, and implementing small enhancements to help them achieve hiring success
• Be responsible for a backlog containing questions and enhancement requests related to our out-of-the-box HCM Connectors and custom automations
• Proactively monitor integrations and automations, identifying and documenting common failures or potential improvements
• Plan the delivery of integrations and automations fixes and enhancements based on your allocation to that customer
• Build integrations and automations enhancements, using advanced no-code automation platforms or advise the customer's technical team