Network Associate
closed![Logo of Dataprise](https://cdn.jobscollider.com/logo/dataprise-d360-0.webp)
Dataprise
πUnited States
Job highlights
Summary
Join our team as a Network Associate at Dataprise and play a crucial role in providing face-to-face support to clients, working on various technical issues, and learning the latest technologies. You'll have opportunities for career growth, work-life balance, and comprehensive benefits.
Requirements
- A few years of related experience, ideally working face-to-face with external clients in the Managed Services or IT Services industry
- Strong technical aptitude and hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application, and Microsoft Office
- Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing
- A true passion and drive for creating an unmatched customer service experience
- The ability to deliver excellence independently and as a team and excel in a fast-paced environment
- A strong desire to learn and focus to ensure we are helping our clients win with IT
- The availability to work flexible hours and onsite at customer locations
- A Bachelor's Degree in a related field
Responsibilities
- Take ownership of customer incidents by providing onsite, telephone, and email support to Dataprise clients
- Troubleshoot and resolve various technical issues related to computer hardware and software problems
- Configure and troubleshoot issues related to the following technologies: Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Macβs, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications
- Collaborate with a great team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed
This job is filled or no longer available
Similar Remote Jobs
- π°$58k-$68kπUnited States
- π°$88k-$129kπWorldwide
- πVietnam
- π°$126k-$158kπWorldwide
- πAustralia
- πWorldwide
- πWorldwide
- π°$34kπUnited States
- πUnited States
- π°$60k-$65kπUnited States