Network Associate

Summary

Join our team as a Network Associate at Dataprise and play a crucial role in providing face-to-face support to clients, working on various technical issues, and learning the latest technologies. You'll have opportunities for career growth, work-life balance, and comprehensive benefits.

Requirements

• A few years of related experience, ideally working face-to-face with external clients in the Managed Services or IT Services industry
• Strong technical aptitude and hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application, and Microsoft Office
• Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing
• A true passion and drive for creating an unmatched customer service experience
• The ability to deliver excellence independently and as a team and excel in a fast-paced environment
• A strong desire to learn and focus to ensure we are helping our clients win with IT
• The availability to work flexible hours and onsite at customer locations
• A Bachelor's Degree in a related field

Responsibilities

• Take ownership of customer incidents by providing onsite, telephone, and email support to Dataprise clients
• Troubleshoot and resolve various technical issues related to computer hardware and software problems
• Configure and troubleshoot issues related to the following technologies: Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications
• Collaborate with a great team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed