Onboarding Coordinator

Summary

Join Lightspeed as an Onboarding Coordinator and guide retailers through a seamless onboarding process, ensuring they successfully complete transactions within a set timeframe. You will schedule calls, maintain accurate documentation, monitor progress, and provide client feedback to improve the onboarding experience. The role involves identifying opportunities to streamline workflows and escalate critical issues. This permanent work-from-home position in Manila requires strong time management, communication, and collaborative skills. Lightspeed offers a flexible work environment, a supportive culture, and various benefits including HMO, paid time off, and allowances.

Requirements

• Strong time management and organizational skills, with the ability to manage multiple priorities effectively
• Outstanding communication and presentation skills—both written and verbal
• A collaborative approach and the ability to build trust and act as a reliable advisor to clients throughout their onboarding journey
• A strong commitment to delivering high-quality work and consistently following through on tasks and responsibilities

Responsibilities

• Guide retailers through the onboarding process, including assisting with test transactions and ensuring they successfully complete 10 transactions within a 14-day timeframe
• Schedule and coordinate calls with client trainers and implementation consultants as needed
• Maintain accurate documentation of each retailer’s onboarding journey, tracking milestone achievements and maintaining detailed records of client interactions
• Proactively monitor onboarding progress, keeping up-to-date forecasts of clients expected to reach 10 Completed Days (10CD) each week
• Capture and relay client feedback to Product, Sales, and Operations teams to support ongoing improvements to the onboarding experience
• Identify opportunities to improve internal processes by streamlining workflows, introducing new tools, or creating standardized procedures
• Monitor high-priority tickets and escalate critical issues when necessary to ensure timely resolution and a smooth onboarding experience

Preferred Qualifications

• Technical knowledge of the retail industry and retail commerce tools
• E-commerce experience
• Sales or Customer Service experience
• Intermediate Google Sheets or MS Excel skills

Benefits

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club