HR Specialist

Summary

Join Cloudbeds as a Regional HR Specialist and support operational HR functions for the NORAM region, ensuring compliance with employment laws and contributing to a positive team member experience. Manage confidential employee information, support internal audits, and coordinate compliance initiatives. Collaborate with cross-functional teams, utilize HR systems like Workday, and continuously improve HR processes. This role requires a solid understanding of regional employment practices, strong analytical skills, and the ability to work independently across time zones. The position involves acting as the first point of contact for HR inquiries, managing daily HR administrative activities, supporting lifecycle events, and ensuring compliance with employment laws. You will also maintain HRIS and team member files, assist with legal claims and audits, and generate HR reports.

Requirements

• Bachelor’s degree or equivalent experience in HR, Business Administration, or related field
• 2+ years in HR operations, coordination, or generalist roles
• Knowledge of U.S. employment law and compliance standards
• Experience with HR Information Systems (HRIS)
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel
• Excellent organizational skills and meticulous attention to detail
• Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team
• Ability to handle sensitive and confidential information with discretion and a high level of integrity
• Excellent problem-solving skills

Responsibilities

• Act as the first point of contact for HR-related inquiries from team members and managers in the NORAM, escalating complex matters when needed
• Manage daily HR administrative activities, including support for local compliance tasks, and assisting with payroll and benefits coordination in partnership with the dedicated Payroll and Benefits team
• Support lifecycle events including onboarding, offboarding, internal transfers, and status changes
• Collaborate with Talent Acquisition and People team members to ensure timely handling of NORAM-specific HR actions and to provide accurate data to the Payroll and Benefits team
• Ensure compliance with federal, state, and local employment laws
• Maintain HRIS and team member files with accuracy and confidentiality
• Assist with legal claims, audits, and report preparation
• Distribute policies and ensure team members are informed of HR guidelines
• Update and maintain accurate team member data in the HRIS (Workday)
• Generate routine HR reports and assist in basic data analysis
• Help review and maintain the accuracy of data related to compensation, benefits, and PTO
• Partner with Business Systems to resolve data discrepancies
• Partner with the Payroll and Benefits team by preparing, verifying, and submitting relevant data to support processing activities
• Respond to team member questions related to payroll and benefits, escalating complex or technical matters to the appropriate team
• Assist with benefit enrollments, audits, and documentation efforts specific to the NORAM region
• Support payroll compliance tasks by tracking and documenting changes such as pay adjustments or tax updates, as requested by the Payroll team
• Provide administrative support for Leave of Absence (LoA) cases, including tracking documentation, monitoring status changes, and coordinating communication between team members and the internal teams involved
• Contribute to people-related projects and operational process improvements
• Provide general administrative support to the NORAM People Operations function

Preferred Qualifications

• Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) is a strong plus
• Hands-on experience with Workday (data management, reporting, process support)
• Comfort working in a globally distributed, multicultural team, especially across time zones and regional labor regulations
• Strong project coordination or process improvement experience within HR operations or People programs

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access provided to professional Therapy and Coaching
• Access to professional development, including manager training, upskilling and knowledge transfer