Senior Customer Onboarding Manager

Summary

The job is for a Project Manager role at Deel, a global company specializing in helping businesses hire talent worldwide. The role involves project management, product expertise, communication, problem-solving, and team contribution. Key qualifications include 2+ years of experience in a customer onboarding or Implementation role, customer obsession, project management skills, communication skills, attention to detail, adaptability, and bonus points for industry knowledge, global experience, technical proficiency, and multilingual abilities.

Requirements

• Experience: 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
• Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
• Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks
• Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
• Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers

Responsibilities

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion
• Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape
• Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices
• Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement
• Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices

Preferred Qualifications

• Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus
• Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones
• Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight
• Multilingual: Fluent in English, with additional fluency in Mandarin and/or Cantonese being a bonus

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available