πWorldwide
Senior Customer Onboarding Manager
closed
Deel
πRemote
Summary
Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. As a member of our team, you will play a crucial role in the successful implementation of our all-in-one Employee Management Platform. You will manage projects, build strong customer relationships, and leverage your expertise in HR, payroll, and finance. This role requires strong communication, problem-solving, and project management skills. Deel offers competitive compensation, benefits, and the flexibility of remote work. We are committed to fostering a diverse and inclusive workplace.
Requirements
- 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
- Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
- Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps
- Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
- High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
- Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers
Responsibilities
- Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion
- Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape
- Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility
- Enable our customer base by understanding their use cases and aligning them with Deelβs best practices
- Identify, analyze, and resolve complex problems creatively and resourcefully
- Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement
- Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D
- Support team members for collective success and pitch in on developing/documenting implementation processes and best practices
Preferred Qualifications
- 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company
- Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus
- Experience working with clients and team members from multiple countries and across multiple time zones
- Skilled in tools such as JIRA, SFDC, G Suite, Gainsight
Benefits
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
This job is filled or no longer available
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