Field Onboarding Manager

Summary

Join Komodo Health as a strategic Onboarding Manager to design, deliver, and improve a structured onboarding program for revenue team members. You will be responsible for shaping the first 90 days of new hires' journeys, ensuring they ramp up quickly and contribute meaningfully to Komodo's growth. This high-impact role requires strategic program design, hands-on execution, data-driven iteration, and a passion for enabling others to thrive. You will collaborate with subject matter experts and sales leadership to develop onboarding curriculum, facilitate live sessions, track onboarding completion, and gather feedback to optimize the program. The ideal candidate has 5+ years of experience in onboarding, enablement, or learning & development, with strong instructional design knowledge and excellent communication skills. This role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on Komodo's success.

Requirements

• 5+ years of experience in onboarding, enablement, or learning & development, with at least 2 years in a leadership or program owner role
• Proven track record in developing and delivering onboarding programs that reduce ramp time and increase new hire effectiveness
• Experience in high-growth SaaS or healthcare/life sciences industries
• Familiarity with enablement platforms such as HighSpot, LMS tools, and CRM systems like Salesforce
• Strong instructional design knowledge and understanding of adult learning principles
• Excellent project management and stakeholder communication skills
• Data-driven mindset with the ability to translate performance metrics into program improvements
• Collaborative, detail-oriented, and passionate about improving the employee experience
• Ability to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making
• Ability to travel domestically 10-15%
• You will be expected to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making

Responsibilities

• Deliver a structured onboarding experience from Day 1 through Day 90 for all new revenue hires
• Collaborate with subject matter experts (SMEs) and sales leadership to develop onboarding curriculum
• Facilitate live sessions including a quarterly onboarding bootcamp and coordinate asynchronous learning to ensure engagement and knowledge retention
• Track onboarding completion, measure ramp KPIs, and report insights to stakeholders
• Facilitate AI-driven sales role plays report feedback to new hire managers
• Continuously gather feedback from new hires, managers, and trainers to refine and optimize onboarding content and delivery
• Work with the Director of Field Onboarding to drive the strategic vision for onboarding across Komodo Health’s revenue organization
• Ensure alignment between onboarding and broader company initiatives (e.g., sales plays, market strategy, product launches)
• Partner with commercial leaders to anticipate onboarding needs for new roles, regions, or product offerings
• Develop and iterate a scalable, role-specific onboarding framework grounded in competencies and commercial outcomes
• Establish onboarding milestones that align with sales stage progression and key performance indicators (e.g., first meeting, first opportunity, first deal)
• Optimize for a hybrid learning experience that supports in-person and remote onboarding cohorts
• Create engaging onboarding content across product knowledge, market positioning, sales methodology (e.g., MEDDICC), and GTM tools
• Utilize Komodo’s internal experts and industry insights to keep content fresh, relevant, and outcomes-driven
• Maintain onboarding content in enablement platforms such as HighSpot and LMS tools, ensuring version control and ease of access
• Deliver high-impact onboarding sessions that set new hires up for early success and long-term growth
• Customize onboarding for specific functions within the revenue organization, ensuring relevance and clarity of expectations
• Monitor new hire progress and facilitate manager coaching alignment during onboarding
• Organize and manage live onboarding events, cohort launches, and cross-functional learning sessions
• Ensure smooth execution of logistics, coordination with guest speakers, and evaluation of session effectiveness
• Foster peer networking and early team integration through onboarding events and cohort collaboration

Preferred Qualifications

• Experience with onboarding sales and customer success roles in a healthcare or data-driven technology company
• Knowledge of MEDDICC, Command of the Message, or similar sales methodologies
• Proficiency in tools such as Articulate 360, Camtasia, or similar content development platforms

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Competitive total rewards package including medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance and long-term disability insurance