Onboarding Manager

Summary

Join SevenRooms as an Onboarding Manager to develop and implement configuration and launch strategies for clients, accelerating product adoption. You will manage client onboarding activities, from project kick-off to launch, and handle diverse implementation projects. Collaborate with stakeholders to confirm goals and tailor configurations. Serve as a product expert, helping clients optimize platform utilization. Partner with Customer Success Managers and Sales Representatives to support customer product adoption. This role requires 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology. SevenRooms offers a competitive compensation package, benefits, and professional development opportunities.

Requirements

• 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
• Outstanding written and oral communication skills
• Detail-oriented, strong critical thinking and problem-solving abilities
• Strong project management experience
• Comfortable working in a fast-paced, startup environment; highly collaborative

Responsibilities

• Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
• Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more
• Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goals
• Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs
• Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

Benefits

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Bonus Eligible: The On-Target Earnings (Base Salary + Annual Bonus) range for this role is $60,000.00 - $70,000.00. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Wellhub, Spring Health, and Carrot
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure
• Learning and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice