Remote Onboarding Specialist

Summary

Join us at Brandwatch and be part of a team that's redefining how brands connect with their audiences. As an Onboarding team member, you'll enable customers to turn social data into practical insights that inform strategic business decisions.

Requirements

• A passion for helping customers and a dedication to providing a best-in-class service experience
• Prior experience with software onboarding or customer-facing roles
• An ability to adapt quickly to new software and constantly changing business requirements
• An ability to use data to analyze results and make data-driven decisions
• Experience working in a deadline-driven environment
• Strong communication skills and the ability to build strong relationships quickly

Responsibilities

• Become an expert in the Brandwatch suite of products and stays up to date on industry trends
• Autonomously design and deliver project solutions in a way that addresses all of the client's objectives, while allowing for future scalability
• Coordinate resources and delegate where needed ensuring all work meets the highest level of standard
• Drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
• Consult with clients, get to truly understand their requirements and help them achieve their business goals
• Manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
• Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
• Represent the team and build exposure internally and externally (events)