Remote Onboarding Specialist
at Cision

Summary

Join a global team of product experts at Brandwatch as an Onboarding Specialist, enabling customers to turn social data into practical insights. This role involves consulting and coordinating with internal and external teams to ensure smooth setup solutions across the Brandwatch product suite.

Requirements

• Proficiency in English and French
• Passion for helping customers and a dedication to providing a best-in-class service experience
• Prior experience with software onboarding or customer-facing roles
• Ability to adapt quickly to new software and constantly changing business requirements
• Ability to use data to analyze results and make data-driven decisions
• Experience working in a deadline-driven environment
• Strong communication skills and the ability to build strong relationships quickly

Responsibilities

• Become an expert in the Brandwatch suite of products and stays up to date on industry trends
• Autonomously design and deliver project solutions in a way that addresses all of the client's objectives, while allowing for future scalability
• Coordinate resources and delegate where needed ensuring all work meets the highest level of standard
• Drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
• Consult with clients, get to truly understand their requirements and help them achieve their business goals
• Manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
• Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
• Represent the team and build exposure internally and externally (events)

Benefits

• Possibility to work fully remote
• Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!
• Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense)
• Group life assurance - employer paid
• Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution
• Cycle to work; Employee discounts platform - through Reward Gateway
• Dental insurance - preference premiums at employee’s cost + option to add family members
• Employee assistance plan (EAP) & Full Calm subscription
• Maternity/parental leave policy & Sabbatical leave policy