Onboarding Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company, as an Implementation Specialist in the APAC market. You will onboard new customers, guide them through account setup, provide consultative support, and drive product adoption. This role requires experience in onboarding or customer support within a SaaS environment, strong English skills, and excellent organizational abilities. Lodgify offers remote work, competitive salary, expense coverage for equipment, a great international team culture, team-building events, a referral program, growth opportunities, and virtual team activities.

Requirements

• 1+ year experience as an onboarding / Customer Support specialist in a high-growth SaaS environment or related industry
• Tech-savvy with strong English language skills
• Experience negotiating with customers in a consultative manner
• Able to manage multiple accounts with excellent organizational skills and attention to detail
• Fast learner and adaptable to a fast-growing environment

Responsibilities

• Onboard new customers and guide them through account and connection set-up
• Understand customer objectives to ensure proper account set-up and assist them throughout their journey
• Provide consultative support to customers for optimal utilization of Lodgify
• Proactively work with your customer pipeline to improve adoption of Lodgify's products and drive upgrades
• Collect and pass on customer feedback to the Product team
• Collaborate with Sales, Support, and Product teams to maximize customer value

Preferred Qualifications

• Experience in the vacation rental software industry
• Any of the following languages is much desirable: Italian, French, Spanish

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities