Onboarding Specialist I

Summary

Join FreedomCare, a leading home care agency, as an Onboarding Specialist I! This remote position, with potential travel, offers the chance to make a positive impact. You will conduct patient assessments, train caregivers on our app and best practices, and collaborate with a team to ensure high-quality care. FreedomCare values service, ownership, integrity, and positivity. We offer competitive compensation, benefits, and growth opportunities. The role involves managing multiple schedules, strong communication, and critical thinking skills. Apply today and join our mission-driven team!

Requirements

• At least 1 year of previous experience in a fast-paced customer service role
• Previous experience managing multiple schedules
• Strong attention to detail, exceptional written and verbal skills, the ability to multitask
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality

Responsibilities

• Conduct orientations involving signing of paperwork
• Perform initial assessments and evaluate the home care needs of the client during orientations
• Gain an understanding of the client’s daily living environment
• Identify opportunities to support the caregiver to provide proper care
• Training caregivers on use of the FreedomCare App for submission of Daily Notes
• Interacting with the Health Coach, as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers and patients
• Collaborate in care and communicate impressions of cases to appropriate staff
• Critically assess procedures and identify improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Other duties as assigned

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career