Onboarding & Training Specialist

Summary

Join D-EDGE, a leading hotel distribution technology provider, and contribute to the success of over 18,000 hotels worldwide. As an Onboarding Specialist, you will ensure the successful activation and implementation of D-EDGE products, providing training and support to clients. You will be the primary point of contact for new hotels, understanding their needs and delivering exceptional service. This role requires strong communication, analytical, and problem-solving skills, along with experience in B2B technology or the hospitality industry. Fluency in German and English is essential. D-EDGE offers a remote-friendly work environment, along with various benefits including meal vouchers, health insurance, and employee discounts.

Requirements

• You are proactive and can work independently
• You are flexible, and have strong analytical skills and an eye for detail
• Problem-solving
• Teamwork
• Project Management skills
• Outstanding communication and writing skills
• Experience with b2b technology company or hotels
• Knowledge of the Hospitality, GDS or OTA
• Google Suite
• You are native (or fluent) in German and fluent in English

Responsibilities

• Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers
• After the Sales Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed
• Set-up products included in the contract for the hotel
• Ensure processes are followed for smooth activation/ implementation
• Follow the onboarding journey
• Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
• Record and update all activation/ implementation tasks and status into Salesforce CRM
• Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation
• Keep up with D-EDGE products and features evolutions
• Manage online or on-site training
• Understand and analyse the customer's need

Preferred Qualifications

Training, and teaching experience is a plus

Benefits

• D-Edge is Remote Friendly: 2 days in the office / week
• Meal vouchers
• Health insurance
• Accor Employee Card: Discount on hotel bookings
• 12 days per year to get involved in NGO projects
• Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves