Training Specialist

Summary

Join Reveleer as a Clinical Services Training Specialist and play a critical role in onboarding and upskilling the internal coding team. You will design and deliver training on clinical processes, coding guidelines, and platform workflows, maintaining and updating internal and customer-facing coding guideline documents. This role requires collaboration with Clinical Operations, QA, and Product teams to ensure training materials are accurate and up-to-date. Flexibility in scheduling is needed to support coders across different time zones and shifts. You will also develop continuing education resources and assess training needs based on audit results and customer expectations. Finally, you will gather feedback and analyze performance data to enhance training effectiveness.

Requirements

• Current coding certification required through AAPC and/or AHIMA (e.g., CPC, CPC-P, CPC-H, CPC-I, CRC, CCS, RHIT, RHIA)
• Minimum of 2 years of coding experience, with direct knowledge of Medicare and commercial risk adjustment models, including Hierarchical Condition Categories (HCC)
• Experience working across all Reveleer clinical lines of business, including Risk Adjustment, Initial Validation Audit (IVA), and HEDIS abstraction
• Strong knowledge of ICD-10 and CPT coding guidelines, medical terminology, anatomy, and physiology
• Familiarity with coding quality audits, re-education strategies, and identifying error trends
• Commitment to confidentiality and protection of patient health information in accordance with HIPAA and privacy standards
• Demonstrated ability to facilitate engaging, interactive training sessions in both live (virtual or in-person) and asynchronous formats
• Strong understanding of adult learning principles, learning styles, and behavior change strategies
• Ability to design and deliver structured learning experiences that promote skill application and knowledge retention
• Skilled in developing and maintaining comprehensive training materials such as facilitator guides, visual presentations, job aids, assessments, and quick-reference tools
• Experience creating and using knowledge checks or assessments to measure learning outcomes and identify coaching opportunities
• Proficient in adapting communication styles and instructional techniques to meet the needs of various audiences (e.g., internal coders, QA staff, customers)
• Comfortable and professional on camera for virtual instructor-led sessions and team meetings
• Proven ability to gather and incorporate learner feedback to improve training quality and effectiveness
• Experience collaborating with subject matter experts (SMEs), clinical leaders, or QA teams to align training with business goals and performance expectations
• Excellent verbal and written communication skills, with the ability to explain complex clinical or coding concepts clearly and concisely
• Highly professional, articulate, self-directed, and able to manage multiple training initiatives with minimal supervision
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong computer skills with ability to learn new systems quickly
• Reliable high-speed internet access required for remote work and virtual training delivery
• Familiarity with LMS platforms, Zoom, Microsoft Teams, and other virtual training tools

Responsibilities

• Facilitate Internal Training : Design and Deliver onboarding and ongoing training for internal clinical coders on the Reveleer platform, coding standards, and documentation protocols. Sessions may be live virtual or in-person
• Train Customers on Guidelines : Provide customer-facing training focused on clinical coding guidelines and ensure alignment with internal training for consistency and accuracy
• Maintain and Update Coding Guidelines: Own the creation, maintenance, and communication of internal and customer-facing coding guideline documents; ensure updates reflect compliance and operational changes
• Develop CEU Content : Design continuing education resources for coders and abstractors, including content eligible for AAPC CEUs and submission for approval
• Create Learning Materials : Write and design clear, engaging, and instructionally sound learning materials—including slide decks, guides, job aids, and reference documents—for both internal and external audiences
• Assess Training Needs : Evaluate training requirements based on audit results, project-level needs, and customer-specific expectations. Develop plans to re-educate coders based on error trends
• Collaborate Cross-Functionally : Partner with Clinical Operations, QA, and Product teams to ensure training programs reflect current processes and system updates
• Flex Schedule Support: Adjust work hours as needed to deliver training and provide support across multiple coder shifts and global time zones, including evenings, weekends, and occasional offshore (India) schedules
• Drive Continuous Improvement : Gather feedback, analyze performance data, and identify opportunities to enhance training effectiveness and learning outcomes
• Special Projects : Support additional training initiatives and departmental projects as needed

Preferred Qualifications

Bachelor's degree preferred

Benefits

• Competitive pay
• Medical, Dental and Vision benefits including HSA/FSA
• 401k with Employer Match
• 100% paid short term and long-term disability insurance
• PTO plan and 10 paid company holidays