Operational Risk Officer

Summary

Join Nivoda as an Operational Risk Officer and play a pivotal role in building resilient foundations for our fast-growing global business. You will be responsible for identifying and mitigating operational risks across various departments, including Ops, Finance, Product, Engineering, and Commercial. This hands-on role demands a strong execution mindset and the ability to design and implement practical, scalable solutions. You will work directly with teams to strengthen data processing, mitigate people and process risks, improve physical security, control pricing and financial exposure, reduce operational errors, enhance inventory control, and support risk reporting. Your contributions will directly impact the company's success and growth. This is a remote position offering flexible working and unlimited holidays.

Requirements

• 3+ years’ experience in operational risk, logistics risk, or process assurance in a supply chain, tech, or marketplace environment
• Strong execution mindset—you create change, follow through, and close loops
• Ability to work across global teams with clarity and pragmatism
• Proven experience designing controls that actually get adopted by teams
• Comfortable mapping processes, identifying risks, and recommending clear solutions

Responsibilities

• Own and Deliver Operational Risk Solutions: Identify critical control gaps in day-to-day operations—from data entry and pricing accuracy to logistics bottlenecks and inventory control. Design and implement simple, scalable controls that reduce exposure and speed up execution across teams
• Strengthen Data Processing & Accuracy : Work with Data, Ops, IT, Finance and Product to reduce errors in our critical data (e.g. customer orders, pricing, invoicing, and commercial data reporting). Build in checks, reconciliation controls, and alerting for high-impact data issues
• Mitigate People and Process Risk: Assess roles with high risk exposure (Pricing, FinOps, Quality Control), build clear control points, and reduce dependency on tribal knowledge. Help teams document processes that stand up even when key people are away
• Improve Physical Security & Hazard Readiness: Work with hub managers and logistics to assess and strengthen security and safety protocols across our Global Hubs and fulfilment processes. Conduct audits, flag weak points, and build and conduct employee safety training to ensure readiness for hazards, theft, or disruption
• Control Pricing and Financial Exposure Risks : Support Commercial and Finance teams in identifying and mitigating pricing workflow risks—manual changes, overrides, or margin leakage. Build and monitor reports that strengthen oversight and identify losses quickly to reduce financial damages
• Reduce OpsErrors and Improve Supply Chain Resilience: Work with category and logistics teams to track and mitigate supplier and shipment risks. Strengthen controls across logistics and financial operations to reduce handling errors, prevent value leakage and ensure accuracy in invoicing, and order fulfillment, and help build a more stable and scalable global supply chain
• Own and Enhance Inventory Control: Partner with hubs and accounting teams to test and improve how we track, store, and reconcile stock. Create and own inventory stock count processes and monitoring and reporting structures, to reduce loss, improve accuracy, and automate wherever possible
• Support Risk Reporting and Issue Resolution: Build simple dashboards and trackers for operational incidents, near misses, and control failures. Own resolution follow-up and ensure lessons learned are turned into improvements

Preferred Qualifications

• Experience with business continuity, physical security, or hazard readiness is a plus
• Certifications in risk, audit, supply chain, or operations (e.g., CCSA, CBCP) are a bonus

Benefits

• Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success
• Exposure to senior leadership and the opportunity to contribute to strategic decision-making
• Remote working environment
• Flexible working
• Unlimited holiday
• Fast-paced and global working environment