Operations Analyst

Summary

Join our team as an Operations Analyst and drive the integration of AI tools and technologies across key departments. This pivotal role focuses on improving operational efficiency through AI implementation, automation, and process optimization. You will collaborate with various teams, identify areas for improvement, streamline processes, and embed AI solutions. Responsibilities include documenting processes, creating SOPs, and fostering a culture of continuous improvement using LEAN methodologies. The position is UK-based and primarily remote, with some travel to the London office required. This role offers a competitive salary and a comprehensive benefits package.

Requirements

• Proven experience in process analysis, automation, or operational improvement roles
• Exposure to implementing AI tools, digital transformation, or automation technologies within a business environment
• An understanding of the challenges of AI implementations including data security, privacy, ethics, governance and user acceptance
• Experience in process mapping, documentation, and creating SOPs is essential
• Familiarity with LEAN methodologies and continuous improvement initiatives
• Strong analytical skills with the ability to evaluate and optimize complex processes
• Proficiency in using AI applications and tools, automation platforms, and process mapping software
• Excellent communication skills, capable of working with cross-functional teams and training non-technical users
• Strong project management skills, with the ability to handle multiple projects simultaneously and deliver on deadlines
• Ability to collaborate effectively with stakeholders at all levels and deliver practical solutions and overcome challenges to bring business stakeholders along the journey of change
• A mindset focused on innovation, problem-solving, and efficiency

Responsibilities

• Work closely with department leads and stakeholders to identify opportunities for AI integration to enhance productivity and optimize business operations
• Analyse existing workflows, recommend process improvements, and lead automation efforts across various departments to drive operational efficiency
• Develop detailed process maps and SOPs for critical business areas to standardize procedures and support AI tool implementation
• Advocate for and implement LEAN methodologies within the organization, supporting teams in identifying inefficiencies and adopting best practices for ongoing improvement
• Provide hands-on support and training to users to ensure the successful adoption and utilization of AI tools and processes
• Collect and analyse performance data to evaluate the impact of implemented AI tools, process changes, and continuous improvement efforts
• Collaborate with key departments (e.g., finance, marketing, operations) to understand their needs and provide solutions that align with strategic business goals
• Oversee the execution of AI and process improvement projects, ensuring timely delivery, budget alignment, and effective change management

Preferred Qualifications

• LEAN Six Sigma certification or relevant qualifications in process improvement would be advantageous
• Familiarity with emerging AI technologies and their applications in a business context

Benefits

• Competitive salary
• Generous 28 days holiday allowance, in addition to public holidays
• For every year of service you complete, we’ll give you an additional days holiday (max. 5 days)
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin
• Remote & Hybrid approach varying with the nature of your role
• Life cover; income protection and participation in the company pension scheme
• All employees are included in the company discretionary bonus scheme
• ��100 per month to put towards wellness activities
• Annual learning & development allowance of £1,250 and free access to LinkedIn learning and Microsoft ESI learning platforms