Operations Analyst

Summary

Join Cents, a rapidly growing SaaS company revolutionizing the laundry industry, as their Operations Analyst. You will play a crucial role in supporting the Operations team by analyzing data, identifying trends and inefficiencies, and recommending data-driven solutions to improve operational processes. This role involves collaborating with cross-functional teams, monitoring KPIs, conducting root cause analyses, and supporting process improvements. Based in NYC with remote options, this position offers a competitive salary, equity, unlimited PTO, comprehensive health benefits, and various other perks. Cents is committed to diversity and fostering a strong team atmosphere. The ideal candidate is creative, persistent, adaptable, and tech-savvy, with experience in data analytics and operations being a plus.

Requirements

• Be creative, persistent, and have a dynamic personality
• Be comfortable working in a scaling startup environment
• Adapt quickly and value collaboration
• Be curious and aggressively pursue an understanding of new data sets through research and collaboration
• Be tech-savvy and navigate internal tools and customer communications quickly

Responsibilities

• Collect, analyze, and interpret operational data to identify trends, inefficiencies, and opportunities for process improvement
• Develop and maintain dashboards and reports to provide actionable insights for Support, Fulfillment, and Onboarding teams
• Collaborate with cross-functional teams to understand operational challenges and recommend data-driven solutions
• Monitor key performance indicators (KPIs) to track operational effectiveness and support strategic decision-making
• Conduct root cause analyses to identify issues affecting efficiency, productivity, and customer satisfaction
• Support the development and implementation of process improvements to enhance scalability and operational growth
• Provide data-backed recommendations to leadership for optimizing resource allocation and workflow efficiency
• Assist in forecasting and capacity planning to ensure operations are aligned with business growth objectives

Preferred Qualifications

Prior experience with Data Analytics, Operations, Capacity Planning, Operational Forecasting

Benefits

• Competitive salary
• Equity
• Unlimited PTO and paid holidays
• Remote-first with offices in New York City and San Francisco
• Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
• 401(k)
• Work-from-home and commuter stipends
• Laundry reimbursements to support our customers’ businesses
• Comprehensive training, learning, and development programming
• Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!