Senior Revenue Operations Analyst

Summary

Join 1Password as a Customer Success Operations Analyst and optimize the operational performance of post-sales teams. Leverage data analysis and process improvement to drive efficient customer success strategies. Collaborate with cross-functional teams to align initiatives with organizational goals and enhance customer experience. This remote role (Canada/US) requires 3+ years of revenue/sales operations experience and a strong understanding of customer success principles. The ideal candidate is data-driven, influences strategic initiatives, and is highly organized. 1Password offers competitive salary, benefits (health, dental, retirement, PTO), equity grants, and opportunities for professional growth.

Requirements

• 3+ years of revenue/sales operations experience in an individual contributor capacity
• A strong understanding of customer success principles, including customer lifecycle management, retention strategies, and upselling/cross-selling techniques
• Familiarity with customer success platforms (e.g., Gainsight)
• Capable knowledge in Marketing and Sales funnel KPIs and management
• CRM (Salesforce/Hubspot) related experience
• Highly organized and able to prioritize tasks for the team
• Self-starter who thrives in a fast-paced, evolving environment

Responsibilities

• Identify opportunities for improvement, initiate projects based on those opportunities, and oversee the entire project lifecycle—from gathering requirements and securing stakeholder approval to handing off clear specifications to the systems team. Following this, take ownership of managing both pre-release and post-release performance to drive successful outcomes
• Serve as a liaison between the Customer Success, Revenue Operations, Marketing, and Sales teams to align processes, data, and strategies for maximum impact
• Work with Marketing to ensure seamless collaboration between teams, including lead generation, customer feedback loops, and retention campaigns
• Collaborate closely with key CS RevOps partners from the analytics and systems teams to identify performance gaps, translate business needs into system requirements, and track the effectiveness of new processes through data-driven insights
• Identify system and process changes that will need enablement support for successful rollout
• Stay up to date on industry tools and technologies that can improve the efficiency and effectiveness of customer-facing teams, recommending new tools or optimizations where necessary
• Manage and optimize the tools and systems used across Onboarding, Customer Advocacy, and Customer Success teams
• Continuously evaluate the effectiveness of revenue operations processes across onboarding, sales, and customer success, identifying opportunities for improvement
• Map out and analyze the customer journey, identifying areas for improvement and implementing data-driven strategies to enhance customer experience and satisfaction
• Work with Customer Success Managers (CSMs) to design proactive customer engagement strategies and automate routine tasks to improve operational efficiency
• Work closely with Gainsight Admin and Customer Success Stakeholders to strategize overall outreach initiatives (e.g., Gainsight, Salesforce, Zendesk, HubSpot, etc.)
• Manage integrations between customer success platforms and other systems (e.g., CRM, billing, marketing automation) to ensure data accuracy and smooth workflows
• Stay up to date with industry best practices and emerging technologies to recommend new tools or system upgrades that can improve operational efficiency

Benefits

• Health, dental, 401k and many others
• Generous paid time off
• An equity grant
• Participation in our incentive programs
• Maternity and parental leave top-up programs
• Wellness spending allowance
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Company equity for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly
• Health, dental, RRSP and many others