Operations Associate

Summary

Join Fresh Prints, a NYC-based custom apparel startup, and contribute to the growth of a million-dollar company. As part of the Operations Team, you will play a crucial role in managing supply-chain logistics, quoting, and addressing licensing questions. This remote position offers a competitive salary ($480-$780 monthly, adjusted for experience) and the chance to learn rapidly in a supportive and collaborative environment. You will work closely with the Operations Manager and other team members, handling tasks such as addressing employee queries, providing pricing quotes and delivery timelines, and identifying process improvements. The position requires excellent communication skills, attention to detail, and the ability to work under pressure. Fresh Prints is an equal opportunity employer.

Requirements

• Excellent verbal and written English communication skills
• Ability to work under pressure and adapt quickly to changing priorities
• Strong attention to detail and accuracy
• Basic knowledge of Google Sheets
• Comfortable learning and navigating different tools and platforms
• Multi-task and balance multiple priorities with deadline oriented approach
• A proactive mindset: flags issues early, follows through, and seeks clarity when needed

Responsibilities

• You will be working with the operations team to directly contribute to the Fresh Prints’ revenue growth
• Assisting the operations team with addressing queries from internal employees and campus managers
• Responsible for sharing pricing quotes and estimated delivery timelines using available tools and resources
• Proactively flag delays, inconsistencies, or errors that could affect pricing or delivery
• Complete assigned tasks with high attention to quality and efficiency
• Identify process gaps and propose improvements to help the team scale

Benefits

• Competitive monthly salary of $480 - $780 (adjusted for experience)
• The opportunity to learn a lot rapidly
• Working in a great culture. We’re a talented, engaged, and ambitious team dedicated to building a business together. We work very hard but we’re also very good to each other. The entire Fresh Prints team is kind, open, informal, and caring. We earnestly support each other in our personal and professional goals
• This is a remote position
• Working hours are 9 AM - 6 PM Eastern Time from Monday to Friday ( Note: These hours may shift depending on the needs of the team or business priorities.)