Operations Associate

Summary

Join Wheel, a company revolutionizing healthcare, as a remote Operations Associate (Contract). Support the onboarding of clinicians onto our platform, ensuring a high-quality experience. Execute onboarding tasks, manage high-volume workflows, and identify areas for process improvement. Collaborate with cross-functional teams to streamline operations and track key metrics. Ideal candidates possess 3+ years of operations experience in a high-growth tech company and strong communication skills. This role requires experience with low-code tools and data analysis software.

Requirements

• 3+ years of operations experience at a high-growth tech company, marketplace, or tech-enabled services org
• Demonstrated ability to manage high-volume, detail-heavy workflows without dropping balls
• Strong written and verbal communication skills - professional, clear, and personable under pressure
• Experience working directly with external stakeholders (e.g., customers, providers, clients)
• Operational mindset: you see the inefficiencies and instinctively want to fix them
• High EQ and comfort interacting with clinicians in a professional, empathetic manner
• Self-starter with excellent time management, prioritization, and follow-through
• Experience with low-code tools required (i.e. Retool)
• Experience with SQL, PowerBI, Tableau or Looker required

Responsibilities

• Serve as a primary point of contact for onboarding new clinicians, delivering a high-touch, high-quality experience
• Execute onboarding tasks to move high-volume clinicians through Wheel’s onboarding funnel and get them onboarded to client-specific protocols, ensuring high-quality readiness of our clinician network and fast throughput to our clients
• Identify inefficiencies or pain points in the onboarding funnel and propose operational improvements
• Collaborate with cross-functional teams (recruiting, credentialing, product, client success) to drive execution and iterate on onboarding flows
• Track and manage key onboarding metrics, raising blockers early and pushing initiatives forward with urgency