Operations Associate - Capital Markets

Summary

Join our team at Fannie Mae to make a home a possibility for millions of homeowners and renters by supporting customer and performance measures, identifying process improvements, and collaborating with the team on data analysis and forecasting.

Requirements

• Bachelor degree or equivalent if Finance or Economics
• Experience in Trading Operations, specifically Mortgage-Backed Securities
• Demonstrated ability to work effectively as a member of a virtual team
• Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience

Responsibilities

• Support Mortgage Backes Securities and other trading programs
• Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA)
• Assist the team with exception requests, including escalation and communication of production incidents
• Perform tasks related to process improvement efforts
• Collaborate with the team on data analysis, forecasting, and managing capacity
• Assist with monitoring process performance and risk assessments

Benefits

• Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired
• This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program)