Operations Data Analytics Manager

Summary

Join Oscar, a health insurance company built on a technology platform, as a Manager, Operations Data Analytics. You will collaborate with various teams to resolve data issues, understand root causes, and implement solutions. You'll communicate findings to diverse audiences, drive analytical requests, and enhance dashboards. This role involves leading a team of analysts and requires strong analytical and communication skills. The position offers a blended work culture with remote options and a competitive salary and benefits package. You must reside in one of the specified states.

Requirements

• Have 4+ years of technical work experience using analytical tools and writing analytical reports
• Demonstrate a 2+ year ability to work with large datasets and distill analyses into relevant insights with a structured and systematic thought process
• Provide 5+ examples/projects of strong communication skills, verbal and written, around business reporting impact and requirements
• Have 3+ years experience in SQL, with the ability to build CTEs, handle complex joins and leverage aggregations and window statements
• Have 1+ years experience, including proficiency in Google Sheets or Excel skills, with ability to use VLookup, nested if statements and connected Sheets
• Have 1+ years experience in healthcare, finance or the insurance industry
• Have 2+ years of direct people management experience
• Have 1+ years experience developing dashboards and working with Looker, or other business intelligence/data visualization tools
• Reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C

Responsibilities

• Communicate with external customers and internal teams to fully understand and triage data issues, serving as the first point of contract for production issues
• Ask questions to drive at the root cause and business impacts of issues that are raised surrounding our data
• Partner with engineering and data teams to find solutions to data issues within a complex system architecture that prioritize accuracy, customer satisfaction, and scalability
• Partner with business teams to articulate complex technical and data issues to non-technical colleagues, including packaging and presenting findings in a clear, concise, and compelling manner
• Recognize the need to enhance essential operational and analytical dashboards, and define the requirements to enhance them as our users’ needs evolve
• Identify opportunities to create models and tools that streamline processes and overall drive efficiencies within the organization
• Collaborate across the organization, including owning stakeholder relationships with internal and external leaders, to identify actions to achieve improvements and monitor initiative impact
• Support other strategic projects as assigned to meet business needs
• Lead and develop a team of analysts
• Comply with all applicable laws and regulations
• Perform other duties as assigned

Preferred Qualifications

• Have 2+ years experience in preparing healthcare analytics, reporting, and data management
• Have experience with a ticketing system (such as Jira)
• Be proficient in R or Python, including experience with Pandas, for loops, and statistical tests

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Annual performance bonuses
• Unlimited vacation program